Maintenance Help Center & FAQs

Welcome to the MDC Property Management Maintenance Help Center

At MDC Property Management, we understand that maintenance is key to ensuring your home stays safe, comfortable, and well-functioning. We aim to address maintenance issues promptly while empowering you with the information you need to prevent and troubleshoot common problems. This page answers frequently asked questions about how to handle maintenance requests, what steps to take in certain situations, and guidelines to ensure a smooth process. Please read through this guide before submitting a request, as you may find quick and helpful solutions here.

Access Your Tenant Portal to Make a Request Contact Support

Frequently Asked Questions

1. How Do I Submit a Maintenance Request?

You can request maintenance through the following methods:

  • Online Portal: Log into your tenant portal at https://app.propertymeld.com/tenant/mdc and click on “Submit Maintenance Request.” Provide as much detail as possible about the issue.

Important Note: Requests made through the portal are prioritized and tracked for a faster response. Do not text or call your leasing agent or other MDC employee. This will not speed up service.

2. What Counts as an Emergency Maintenance Issue?

An emergency is any situation that risks your safety or causes significant property damage. Examples include:

  • Flooding or severe leaks
  • No heating in winter (<30 degrees) no air conditioning during extreme heat (<92 degrees)
  • Gas leaks (call your gas provider first, then notify us)
  • Fire (call 911 first, then contact us)
  • Broken locks or doors that compromise your security

If the situation is not urgent but needs attention, please submit a standard maintenance request via the portal.

3. What Should I Do Before Submitting a Maintenance Request?

Before submitting a request, try these simple troubleshooting steps:

  • Clogged drains or toilets: Attempt using a plunger to dislodge the clog. Avoid using chemical drain cleaners, as they can damage pipes.
  • If you don’t have power, Check your circuit breaker for a tripped switch. If an outage affects your whole home, contact your utility provider first to ensure there is not an outage.
  • Appliance issues: Ensure the appliance is plugged in and check for tripped breakers or clogged filters.
  • HVAC concerns: Check your thermostat settings and replace air filters if needed (tenants are responsible for filter changes unless otherwise noted in your lease).

If the issue persists, submit a maintenance request.

4. What Should I Avoid Doing When Handling Maintenance Issues?

To prevent damage or voiding warranties:

  • Do not attempt major repairs yourself, such as electrical work, plumbing, or appliance repairs.
  • Do not ignore leaks, strange smells, or noises—these can worsen over time and lead to larger issues.
  • Do not tamper with smoke detectors, fire extinguishers, or other safety equipment.
  • Do not delay reporting small problems, as they could escalate into emergencies.

5. Who Is Responsible for What?

Understanding the division of responsibility helps avoid confusion:

  • Tenant Responsibilities:
    • Replacing light bulbs, batteries in smoke detectors, and air filters.
    • Basic pest control (e.g., ant traps or spraying for bugs).
    • Keeping drains clear and free from clogs caused by improper use.
    • Reporting issues promptly.
  • Landlord Responsibilities:
    • Major repairs (e.g., HVAC systems, structural damage).
    • Repairs to appliances that came with the property.
    • Addressing pest infestations beyond tenant control.
    • Ensuring safety equipment (e.g., smoke detectors) is functional.

6. How Long Does It Take to Address Maintenance Requests?

We prioritize requests based on urgency:

  • Emergencies: Responded to within 24 hours.
  • Urgent Repairs: Typically addressed within 1-3 business days (e.g., a broken appliance affecting daily life).
  • Non-Urgent Requests: Handled within 5-7 business days or as scheduling permits.

Please note that scheduling may depend on vendor availability and the issue’s complexity.

7. Can I Be Charged for Maintenance?

Yes, in some instances. Examples include:

  • Repairs required due to tenant negligence or misuse (e.g., flushing inappropriate items down the toilet).
  • Lockout services requiring a locksmith.
  • Repairs needed after unauthorized tenant modifications.

We will always notify you before charging for any maintenance-related expense, unless the issue could not have been identified before the work was performed.

8. What Should I Do if a Vendor or Maintenance Technician Needs Access to My Home?

Once your request is scheduled, we will notify you of the technician’s arrival date and time. Here’s what to expect:

  • Be available: Ensure someone is present during the scheduled time.
  • Clear the area: Remove personal items near the repair area for easy access.
  • Communicate: Let us know if the scheduled time needs to be changed.

9. Can I Schedule Preventative Maintenance?

Yes! Our MDC Safeguard Program offers seasonal preventative services like HVAC tune-ups, pest control, and gutter cleaning. Contact us at [email protected] to learn more or enroll in the program.

10. What Happens If My Request Isn’t Addressed to My Satisfaction?

We’re committed to providing excellent service. If you feel your request hasn’t been appropriately resolved, please contact us at [XXX-XXX-XXXX] or escalate the issue by emailing [email protected]. We’ll work to resolve the problem promptly.

Still Have Questions?

If your question isn’t listed here, feel free to contact our support team via your tenant portal or email. We’re here to help!